Refund policy

1. Right of withdrawal

The Buyer has the right to withdraw from the goods within 14 calendar days of receiving the goods. The right of withdrawal does not apply if the Buyer is a legal entity.

To exercise the 14-day right of withdrawal, the goods may only be used for their intended purpose; the consumer is responsible for maintaining the quality and safety of the goods during the withdrawal period. If the goods have been used improperly or damaged through careless handling during use or by failing to follow the instructions, if the original packaging of the goods has been lost, or if its packaging has been significantly damaged, the online store has the right to reduce the refundable amount in proportion to the decrease in the value of the goods.

To exercise the right of withdrawal, you must submit a withdrawal form, which can be found here:  by sending it to the email address info@obidog.lv within 14 days of receiving the goods. The Buyer covers the cost of returning the goods, except in cases where the reason for the return is that the goods do not match the order (for example, an incorrect or damaged product).

The Buyer is obliged to return the goods to the Seller without delay, but no later than 14 days after sending the withdrawal form to the online store. After receiving the returned goods, the online store will refund all payments received from the Buyer under the Distance Contract without delay, but no later than within 14 days.

The Seller has the right to withhold the refund until it has received the goods back from the Buyer or proof that the goods have been returned. If the Buyer has chosen a delivery method other than the cheapest delivery method offered by the online store, the online store is not obliged to reimburse the additional delivery costs.

The online store is not liable for delays in fulfilling its obligations, for failing to fulfil them, or for any other form of non-performance caused by circumstances and obstacles beyond the online store's reasonable control.

The online store reserves the right to refuse to sell goods and to request their return from the Buyer if the price shown in the online store is, due to an error, significantly lower than its market price.

1. Consumer rights regarding goods that do not conform to the contract

The online store is liable for any non-conformity of the goods sold to the Buyer with the terms of the contract, or for defects that arise within 6 months of the date the goods were delivered to the customer, or that existed at the time of delivery, provided that such an assumption does not contradict the nature of the item or the defect. The Buyer must inform the Seller of the non-conformity of the goods immediately, within 2 months of discovering it, i.e. must submit a complaint. The Buyer can submit a complaint by contacting the online store, writing to info@obidog.lv.

The online store is not liable for defects that arise after the goods are delivered to the Buyer. If the purchased goods have defects for which the Seller is responsible, the Buyer has the right to request that the defects be remedied or that the goods be exchanged for new ones free of charge.

If the goods cannot be repaired or replaced, the Seller will refund the Buyer all payments provided for in the Distance Contract. The Seller will provide a written response to the consumer's complaint within 15 days.